I am writing to let you know how much we appreciate the outstanding job your worker, Ron, did installing our Bilco door. He was not only pleasant throughout the exchange but very responsive to my annoying questions. I also want to thank you for being so helpful in having our Door re-coated and having the owner extend our warranty. of the door. You and Ron had made me feel like a valued customer and show wonderful vigilance of my concerns as related to the unexpected rust issues. Also, your guidance throughout the process gave us a renewed confidence the new powder coat will withstand the harsh weather and will prevent future metal corrosion.
Because of your efforts, we now have a very beautiful and functional Bilco door that we will enjoy years to come. We are extremely happy with our purchase and now feel confident that we made the right decision in buying our Bilco door from Connecticut Cellar Doors, LLC. I will take every opportunity to complement and praise your company to anyone looking for replacement Bilco doors and windows. Please let your worker know that his efforts did not go unnoticed. I know the start of my initial complaint started us on shaky grounds but through your and others attempts, provided a way of working through our differences.
Again, I want to thank you and others for working to get this project finished by making it a priority project.Ken R. - Wallingford, CT
Just a quick note of thanks for a wonderful job installing the cellar door. Your staff was efficient, easy to work with and truly maintained the integrity of a custom installation.
Stephen and I just wanted to thank you all for puling out all the stops and getting our walk-out and cellar door installed this past week-end. Gary and Al did an outstanding job and we are both very pleased with their work and attention to detail. A thank you, as well, to the two assistants on Saturday too. Please extend our appreciation to Paul, our salesman, for all his help.We would not hesitate to recommend CTCellarDoors.Stephen and Deborah M. - Vernon, CT
You guys were great, did an awesome job!Mr. V.
Dear Angela, I would like to Thank You and Connecticut Cellar Doors, LLC for the outstanding service I have received from Day 1. From the time I purchased my door Angela kept me informed of the process and when the install was going to be performed. The install crew was professional and friendly. They took the time to answer my questions and made sure I was happy with the install. Soon after installation, the door developed some rust in one area. I contacted Angela and once again the service I received was excellent. Angela contacted Bilco and Bilco came out to repair the door. During this process, Angela stayed in contact with me to ensure that Bilco completed the repair. I am very pleased with Connecticut Cellar Door, especially the customer service I have received from Angela. I would recommend Connecticut Cellar Door.Dave F.
Angela from CT Cellar Door contacted me and asked me to provide a reference for CT Cellar Door. In December, we had a new metal double door installed by them. It was a custom job, as the previous door had an extension from our house and then the door. CT Cellar Door was able to make one seamless piece for us. It is absolutely beautiful. We elected to get the powder coating paint as well to increase the life of the door. The installers were courteous, and the area around the door was left looking better than when they came. The install occurred just before Christmas and the weather was rather cold. We have no leaks or any other issues that have required them to make a return visit to our home.
Angela was great at communicating with me the timelines for the installation, returning my calls and e-mails when there were questions.
We began this process after a tree fell in one of the storms early in 2013 and severely damaged the original door. I did have two additional estimates and CT Cellar Door was the only company who could make the door as a single piece. All of the other companies wanted to use a two piece installation like the previous door. It was months until insurance paid on the claim, and when I called CT Cellar Door to begin the process they had all of my information. I wish this process was as easy with all of the folks I need to deal with.
My phone number is below. I would be more than happy to discuss this with you further if you feel the need. Hopefully you can tell that I am extremely happy with my choice to use CT Cellar Door.Debbie
Your crews recently installed a new bulkhead door and a raised concrete base. I was very impressed with the efficiency of the original installation. I was even more impressed with the follow up service to correct a problem that developed. Your commitment to customer service and satisfaction is more than admirable. I should also say that I appreciated the professionalism of your representative, Miro, in quoting the job and handling the preliminary work. Thank you.Dick H. - Simsbury, CT
Very nice work on concrete steps and doors. They look great!Steve L. - Somersville, CT
I am so pleased with the coated finish of my door. No more painting! The guys did a great job and I wouldn’t hesitate to use your Company for other projects.Derrick M. - Greenwich, CT
Exceptional Workmanship. Great FellowEllen H. - West Hartford, CT
My windows look fantastic and at a great price. Your employees show their pride in their work. Thanks!Marcel A. - Norwich, CT
Well done job. The guys were very professional. They did an excellent clean up.Chris C. - Avon, CT
Your crew was very nice. The 2 guys did a fantastic job. Thank you!Barbara Z. - Bridgeport, CT
The new door is an excellent fit and the installation perfectJames J. - Groton, CT
No more leaks!!!Mark P. - New Madison, CT
What was sold, was exactly what your salesman promised. The installers did an awesome job.Peter P. - New Britain, CT